WORLD CLASS OPERATIONS

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1. Identify an organization in your local area with which you are associated orhave some knowledge and discuss its current operations and quality practice.Based on your understanding suggest the organization with some tools andpractices for world class operations.

2. Assume you are the General Manager in a small bank which is currently facing multiple quality issues resulting in severe customer dissatisfaction. Being the General Manager of the bank, how are you going to handle the situation and implement “Total quality management (TQM)” practices in the bank? Apart from practicing TQM what other initiatives would you suggest to the Board of Directors for achieving operational excellence?

3. AFFSA is an Indian subsidiary of a multinational company. Its product portfolio includes chemicals, fertilizers, oil & natural gas, agricultural products, etc. AFFSA’s chemical unit manufactures and supply paint to automotive industry. It provides a full range of paints to meet the car body painting needs at different auto manufacturing companies. Recently the chemical unit launched several initiatives to improve its total productivity. It employed tools such as benchmarking, Six sigma, Kaizen, Lean manufacturing, etc.

a) The company is planning to implement flexible manufacturing system (FMS). Suggest how AFFSA can implement and use FMS in its chemical unit.

b) With an increase in the global concern for environmental issues AFFSA decides to implement green production practices in all its plants. Assume yourself as a green supply chain management consultant, suggest AFFSA how it may control the environmental pollution and implement green production practices.