TOTAL QUALITY MANAGEMENT

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1. Using an example explain how Shewhart’s PDSA cycle can be used as an effective process improvement technique.

2. Quality management systems (QMS) can help companies to remain ahead of their competition.Explain with an example how ISO 14001 Environmental management system (EMS) canbe implemented and used as a tool for gaining competitive advantage in themarket?

3. Andhra Pradesh Dairy Development Cooperative Federation Ltd. (APDDCF) an enterprise of farmers for Dairy Development, started in the year 1981, with a three tier cooperative structure provides mechanism for regular timely pickup of milk, ensures minimum support price to the farmers and ensures availability of milk and milk products at reasonable price.

a. How does a dairy organization like APDDCF ensure that its processed milk is of good quality?

b. How can APDDCF apply the various principles and tools of statistical quality control?